Privacy Policy

VitrXpert is committed to ensuring the protection and confidentiality of the personal information you provide or that we collect when you visit our website or interact with us.

This privacy policy is designed to inform you about the personal information we collect and how it is collected, used, shared, and protected.

1. Data Protection Officer

If you have any questions, you can contact our officer at: confidentialite@vitrxpert.com

2. Personal Information Collected

Identification: first and last name
Contact Information: phone number, email address
Vehicle: make, model, year, VIN
Interactions: forms, emails, quotes, appointments, resumes
Technical Data: IP address, cookies, pages visited

3. Use of Information

We collect your information with your consent or when necessary to provide our services.

Provide our services (including lifetime free repair)
Communicate with you
Send SMS messages (see section below)
Improve your experience
Comply with legal obligations

4. SMS Communications

By consenting to receive SMS from VitrXpert, you agree to receive messages sent by VitrXpert:

Conversational messages (customer follow-up)
Informational messages (appointment confirmations)
Promotional messages (offers and reminders)

Message frequency varies based on your interactions with our services.
Messaging and data rates may apply.

Reply STOP to unsubscribe.
Reply HELP for assistance.

Your consent to SMS communications is not a condition of purchase.

Consent is obtained when you complete a form or explicitly agree to receive communications.

Your phone number is used solely to contact you regarding our services and authorized communications.

5. Consent

You may withdraw your consent at any time by contacting us or unsubscribing from our communications.

6. Sharing Information

We may share your information with service providers (hosting, marketing tools, SMS platforms) who are contractually required to protect your data.

No mobile opt-in (SMS consent) information will be shared with third parties or affiliates.

7. Cookies

We use cookies and similar technologies to:

Ensure website functionality
Analyze navigation (e.g., Google Analytics)
Personalize content and advertising

You can configure your browser to refuse cookies or be notified when they are used.

8. Data Retention

Data is retained only as long as necessary for the purposes outlined or as required by law.

9. Security

We implement appropriate security measures to protect your information.

10. Your Rights

Access your information
Request corrections
Withdraw your consent
Request data portability (receive your information in a structured format)
File a complaint with the Quebec Commission d’accès à l’information (CAI)

Requests can be sent to: confidentialite@vitrxpert.com

11. Privacy Incidents

In the event of a privacy incident presenting a serious risk of harm, we will take necessary steps to mitigate the risks and notify you in accordance with Quebec law.

12. Changes

This policy may be modified at any time. Updates will be posted on this page.